COVID-19 Special Updates – Money Matters: Benefits, Taxes, Banking, Financial Relief, and Scams

Apr 28, 2020 | CV19, Impact Updates, INFO-FLASH News archive, seniors' finances, Uncategorised

Money Matters during COVID

Money is a taboo topic for many people. Yet, we need to think and talk about it now. COVID-19 is forcing us to change the way we spend, access, and manage our money. Governments, retail stores, banks, and other financial institutions are doing their part to ensure older adults’ financial security and needs are addressed in these challenging times. The following lists of resources for older adults include government benefits, taxes, banking, managing your money, and information on frauds and scams.

Municipal, Provincial, and Federal Benefits for Seniors during COVID-19

Governments at all levels quickly made sweeping changes to support Canadians during this pandemic. CBC News has created a list of financial help for Canadians affected by COVID-19. Below are the direct financial benefits for older adults from all three levels of government.


City of Ottawa: The City has existing property tax and water bill deferral programs for low-income seniors and people with disabilities. Under these programs, eligible homeowners (over the age of 65, and eligible for benefits under Old Age Security (OAS) pension), can apply for partial or full deferral of their annual property taxes and water utility bills. Applying for these programs can be done online or by email at taxdeferralprogram@ottawa.ca.


Province of Ontario: Guaranteed Annual Income System (GAINS) will be topped up for low-income seniors for six months, starting in April 2020. It will increase the maximum payment to $166 per month for individuals and $332 per month for couples. You do not have to apply if you currently receive the OAS pension and GIS. GAINS benefits are based on details from your personal income tax. This benefit will be available until September 30, 2020.

Government of Canada: Seniors with low and modest income will receive a one-time special payment of the Goods and Services Tax (GST) credit by early May. This will double the maximum annual credit payment for 2019-20. Eligible seniors will receive close to $400 for individuals and $600 for couples.

The required minimum withdrawals from Registered Retirement Income Funds (RRIFs) have been reduced by 25 per cent for 2020. This will provide flexibility to seniors and help retain RRIF assets during the economic crisis. Not sure if you should consider this option, read this Globe and Mail article, seniors who don’t need all of their RRIF money this year should consider this.

Some older workers (over the age of 65 and receiving OAS, GIS, and/or GAINS), may be eligible for the Canada Emergency Response Benefit. This is a taxable benefit of $2,000 a month, for up to four months, between March 15 and October 3. Seasonal workers and those who have recently run out of employment insurance (EI), and people who make less than $1,000 a month due to reduced work hours, also qualify. Just remember, you will be taxed on this income next year. In addition, before you apply as an older worker, make sure you consider the negative effect on other financial benefits you receive in the future. Affected benefits include:

  • Subsidized housing rent geared to income
  • Guaranteed Income Supplement (GIS)
  • Ontario Guaranteed Annual Income System (GAINS)
  • Overall personal tax rate

While the benefit of cash may look attractive now, these claw backs and removal of your benefits may have a lasting negative effect on your other benefits later. The deadline for applications is December 2.

The deadline to file your income taxes has been extended to June 1. Any new balances due, or installments, are deferred until after August 31, 2020 without interest or penalties. At this time, we are unsure if this delayed filing deadline will affect your other benefits, such as GST credit, GIS and GAINS. If you are turning 65 this year and have not filed your 2018 tax return, you are best to file your 2018 and 2019 returns before the extended deadline.


If you are turning 65 this year (happy birthday!) and applying for public pensions, you can apply online through your My Service Canada Account. You are strongly encouraged to apply for these benefits online:

  • Canada Pension Plan Retirement Pension
  • Canada Pension Plan Disability Benefit, or
  • Old Age Security/Guaranteed Income Supplement

You will not be required to submit supporting documentation at this time. Service Canada may be requesting these documents at a later date. For more information on how to apply and eligibility requirements, go to Public Pensions or call 1-800-277-9914.

Accessing your Money by Telephone or Online Banking

Using telephone or online banking may have been considered a nice to have in the past. Now it is becoming a matter of survival. Physical distancing is changing the way we access and spend our money. And, it may drive a long-term shift in our buying patterns that will likely outlast the COVID-19 crisis.


Banks are doing their part to ensure older adults have access to the supports and services they need. In fact, many Canadian banks set aside first opening hour to serve seniors, and/or giving them priority service when calling customer service. Some banks are offering temporary relief to clients facing financial hardship, including those asking for more time to make payments on mortgages, loans, lines of credit and credit cards. Most banks have noted high call volumes and ask for your patience. Most suggest using the online or mobile platforms to complete your transactions, if you are able.


In fact, most everyday banking can be completed online or by using our mobile device app and telephone banking services. You can use these services to:

  • Check balances
  • Pay bills
  • Transfer funds between accounts
  • Send money
  • Deposit cheques
  • Locate bank branches and ATMs

Banks and Credit Unions COVID-19 Information

Below are links to the major Canadian banks and credit unions. The links include how the institutions are responding to COVID-19 and information on ways to bank online, on mobile devices, and by phone as well as customer service, financial relief programs and fraud protection information.

COVID-19-Banks-and-Credit-Unions-Information-2020-04

Download Banks and Credit Unions COVID-19 Information Resource Page

Managing your Money in a Crisis

Managing your money and expenses during a crisis is never easy. There are several resources to help you including:

Other Customer Relief and Protection Programsby Companies

Other sectors are offering consumer relief measures, such as:

  • Utilities, such as Hydro Ottawa, are offering support to manage costs, reduced time-of-use (TOU) electricity pricing, electricity service disconnection ban, and flexible payment options.
  • Telecommunications companies such as BellTelusShawRogersVideotronVirgin, and Cogeco are offering temporary unlimited internet services, more free services, flexible payment options, and/or suspending planned fee increases. Check with your provider to see what offerings are available.
  • Insurance Bureau of Canada (IBC) member companies, are offering deferred payments or substantial consumer relief measures for consumers whose driving habits have changed significantly.

If you’re aware of anyone charging higher-than-usual prices for in-demand products, report it online or call Consumer Protection Ontario at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m., Monday to Friday.

COVID-19 Related Fraud and Scams

Seniors are more likely to be targets of scams and frauds than any other age group. During the global crisis, scammers are taking advantage of seniors in new ways. Below are several resources to help identify and protect you from being scammed:

We hope you find this information helpful. We will continue to update these resources as they become available. Please share your ideas with us and we will add them to our Facebook page or our Special COVID-19 Update website

Stay safe!

More Money Matters – New Links and Resources

June 11: Affordability Fund: If you own or rent your home, pay a hydro bill, and do not qualify for low-income programs, you are eligible. You could qualify for FREE power bars, lightbulbs, appliances, insulation, or heat pump!

For more information, contact
Nepean Rideau Osgoode Community Resource Centre
Heather Brown (613) 808-0284 hbrown@nrocrc.org

Good Companions Centre 
Lobna Aggour (613) 236-0428 laggour@thegoodcompanions.ca

June 3: COVID-19: Free virtual tax clinics

May 19: Update from the Minister of Seniors, Deb Schulte: Government of Canada to provide one-time, tax-free payment of $300 for seniors eligible for the Old Age Security (OAS) pension, with a further $200 for seniors eligible for the Guaranteed Income Supplement (GIS). This means that seniors who receive both the OAS and the GIS will receive a total of $500. Seniors do not have to apply for the additional support; it will be automatically paid to eligible seniors who are age 65 and up as of May 31, 2020.

April 27 – Updated: Dr. Jennifer Robson (Carleton University Professor) Plain Language Guide to Government Aid – COVID 19 (English only)

April 29: Ottawa Property Tax Referral Program (City of Ottawa)

April 29: 5 Ways to lessen the impact of COVID-19 on your retirement plans (Money Coach)

Kindwealth is offering free, virtual investment advice by reputable financial advisors (based on capacity)

Your Money Seniors ( Canadian Bankers Association)

Get Smarter about Money (Ontario Securities Commission)

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