Mar 30, 2022 | COA

.8 FTE Position (28 hours/week)

As a bilingu­al and inclusive Council, The Council on Aging of Ottawa works to advance the wellbeing of Ottawa’s older adults.  The COA has been an active part of the Ottawa community for over 45 years, tackling issues important to seniors in areas such as health, housing, transportation, income security, social inclusion and francophone affairs. 


This bilingual mandatory position will focus on developing relationships between the COA and the community including members (individual, organizational and corporate), sponsors, volunteers, and the general public.  This individual will be the first point of contact for anyone connecting with the COA. 



  • Establish and maintain an efficient strategy of membership recruitment and renewal
  • Keep current and accurate records of all members contact information
  • Ensure member communications as needed (including necessary mailings)
  • Establish automated member correspondence letters
  • Hold membership recruitment events (Full Scoop)
  • Plan and execute Annual Member Holiday Open House


In addition to the above…

  • Establish and maintain a clear memorandum of understanding for corporate members
  • Establish and maintain a clear memorandum of understanding for organizational members
  • Ensure an efficient system of membership recruitment and renewal
  • Keep current and accurate records of all organizational and corporate contacts
  • Ensure regular member communications and ensure positive relations
  • Regularly review and enhance, where possible, the member benefits to these groups
  • Ensure that all promised benefits are delivered


  • Keep corporate prospectus current on an annual and ongoing basis
  • Secure sponsors and advertisers for appropriate opportunities
  • Ensure that all promised benefits are delivered
  • Develop and maintain organizational policies related to promotional opportunities


  • Maintain a current listing of volunteer needs from staff and committees
  • Advertise volunteer needs appropriately and effectively
  • Respond to volunteer applications and expressions of interest
  • Refer volunteers to appropriate staff person
  • Work closely with Board Chair of Volunteers to oversee volunteer management
  • Create and update volunteer recruitment and training materials
  • Maintain volunteer statistics and tracking of hours
  • Ensure regular recognition and appreciation of volunteers


  • Create and update community presentations that will fulfill the purpose of creating awareness of COA programs and services, and growing our membership and donor base
  • Seek out and respond to opportunities for community presentations and exhibits
  • Provide presentations in the community (or manage volunteers to do so)
  • Exhibit in the community (or manage volunteers to do so)


  • Greet and provide information and support to all visitors to the organization
  • Respond to general information requests and refer as appropriate


  • Bilingual essential – English and French
  • Experience in business, sales and/or public speaking is an asset
  • Superb written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, database experience, online payment processing, communications software (Constant Contact, Adobe) and aptitude to learn new software and systems
  • Solid interpersonal skills
  • Relevant post-secondary education or experience – Recent graduates welcomed


Applications (including a cover letter and a current resume) should be made in writing by e-mail no later than April 8, 2022, to:  Sarah Bercier, Executive Director,

Only candidates to be interviewed will be contacted.

Application deadline:            2022-04-08

Expected start date:             2022-04-22 (flexible)

Job Type:                              Permanent – 28 hours/week

Benefits:                                 Dental care, health spending account, life and disability insurance, paid vacation

Schedule:                               Days, Monday to Thursday

Location:                              Central Ottawa

                                                This position is carried out mainly in an office environment

COVID considerations:         Working from home and in the office following the Government of Ontario guidelines and COA policies.  Given that this position will involve interacting with older adults in a variety of settings, vaccination is mandatory.

Education/Experience:        Relevant post-secondary education or experience. Recent graduates welcomed.